Within the EU, we ship to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Outside the EU, we ship to Switzerland, the United Kingdom, and the United States.

Please note: For shipments to Switzerland and the United Kingdom, import taxes and customs duties may apply, which are your responsibility.

Within Germany, to Switzerland, and to the United States, your order will be shipped via DHL. Within the EU (including the United Kingdom), your order will be shipped via UPS.

Delivery of your KLEKKS blanket is free within Germany.

For shipping within Europe (including Switzerland and the United Kingdom), we charge a flat shipping fee of €10.

For shipping to the United States, we charge a flat shipping fee of $20.

We’ll ship your order as soon as possible. Within Germany, it typically takes 2–3 business days from the time of order for your KLEKKS blanket to arrive.

For special launch promotions or international shipments, it may take a few days longer.

Shipments within Europe take approximately 3–5 business days from the time of order (via UPS).

Shipments to the U.S. take approximately 6–12 business days from the time of order (via DHL).

The easiest way is through our chatbot on the website 🤖 – it always shows you the latest shipping status.
Or just email us at customer@klekks.com if you have any questions. 💌

💡 Good to know:
Sometimes your parcel might show as “electronically announced” in DHL tracking for a few days before it’s first scanned. That’s totally normal and nothing to worry about!

If it stays that way for more than 5 days, please contact us – we’ll look into it right away.

We want you to love your new KLEKKS 100%. If that’s not the case, you can return your blanket to us within 30 days.

Simply register your return via our returns portal: https://klekks.returnsportal.online

If you’re returning from Germany, we’ll cover the return shipping costs. For returns from other countries, you can generate a paid DHL or UPS label (between €5–15, depending on the country) via the returns portal.

You can find all the information about our returns portal here 🙂

Once we receive the item, we’ll refund your money within 7 business days.

Please note: If you’re returning from a non-EU country (e.g., Switzerland, the UK, or the US), make sure your package is clearly marked as a return to avoid it being held up by customs. Don’t forget to include the original packing slip in the package and inform your shipping provider that it’s a return.

Register your return via our returns portal. Our customer service team will then contact you and provide you with a paid UPS label. We will deduct €25 from your refund for this. Alternatively, you can arrange the return shipping yourself.

Important: Please remember to attach the commercial invoice to the package to ensure quick and smooth customs clearance.