Within the EU we deliver to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Outside the EU we deliver to Switzerland, the United Kingdom and the USA.

Please note: For deliveries to Switzerland, the United Kingdom and the USA, import taxes and customs duties may apply and must be paid by you.

Within Germany and Switzerland, your order will be shipped with DHL. Within the EU (incl. United Kingdom) your order will be shipped with UPS. We ship to the USA with DHL.

Within Germany, delivery of your KLEKKS blanket is free of charge. 

For shipping within Europe (including Switzerland and the United Kingdom), we charge a shipping fee of €10.

For shipments to the United States, we charge a shipping fee of $15.

We pack your order as quickly as possible. Within Germany, it typically takes 2-3 business days from the order date for your KLEKKS blanket to arrive.

During special launch events or for international shipments, it may take a few extra days.

Shipments within Europe take approximately 3-5 business days from the order date.

Shipments to the USA take approximately 7-10 business days from the order date.

We want you to love your new KLEKKS 100%! If that’s not the case, you can return your blanket within 14 days.

If you are returning from Germany, we will cover the return shipping costs. For returns from other countries, we ask you to bear the shipping costs yourself.

Simply register your return via our returns portal: https://klekks.returnsportal.online/

You can find all the details about our returns portal here 🙂

Once we receive your return, we will process your refund within 7 business days. The return shipping costs are your responsibility.

Please note: If you are returning an order from a non-EU country (e.g., Switzerland, the United Kingdom, or the USA), please make sure your package is clearly marked as a return to avoid customs issues. Don’t forget to include the original packing list inside the package, and inform your shipping provider that it’s a return.

For returns from the USA:

Register your return via our returns portal and our customer team will contact you to provide a prepaid UPS shipping label. A fee of €25 will be deducted from your refund for this service. Alternatively, you can arrange the return shipment yourself.

Important: Please remember to attach the commercial invoice to the package for smooth and quick customs processing.