FAQ

Within the EU, we ship to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Outside the EU, we deliver to Switzerland, the United Kingdom, and the United States.

Please note: Customs duties and/or handling fees may apply for deliveries to Switzerland, the United Kingdom and the United States, which you will need to cover.

Within Germany, Switzerland, and the United States, your order will be shipped with DHL. Within the EU (including the United Kingdom), your order will be shipped with UPS.

Within Germany, delivery of your KLEKKS blanket is free of charge. 

For shipping within Europe (including Switzerland and the United Kingdom), we charge a shipping fee of €10.

For shipments to the United States, we charge a shipping fee of $15.

We pack your order as quickly as possible. Within Germany, it typically takes 2-3 business days from the order date for your KLEKKS blanket to arrive.

During special launch events or for international shipments, it may take a few extra days.

Shipments within Europe take approximately 3-5 business days from the order date.

Shipments to the USA take approximately 7-10 business days from the order date.

We want you to love your new KLEKKS 100%! If that’s not the case, you can return your blanket within 14 days.

If you are returning from Germany, we will cover the return shipping costs. For returns from other countries, we ask you to bear the shipping costs yourself.

Simply register your return via our returns portal: https://klekks.returnsportal.online/

You can find all the details about our returns portal here 🙂

Once we receive your return, we will process your refund within 7 business days. The return shipping costs are your responsibility.

Note: If you are returning an order from a non-EU country (e.g., Switzerland, the United Kingdom, or the USA), please make sure your package is clearly marked as a return to avoid customs issues. Don’t forget to include the original packing list inside the package, and inform your shipping provider that it’s a return.

For returns from the USA:

Register your return via our returns portal and our customer team will contact you to provide a prepaid UPS shipping label. A fee of €25 will be deducted from your refund for this service. Alternatively, you can arrange the return shipment yourself.

Important: Please remember to attach the commercial invoice to the package for smooth and quick customs processing.

We deeply care about the longevity of our blankets. Here are some tips on how to care for your Klekks:

Due to its natural oil content, wool naturally repels dirt and cleans itself. So it's best to avoid washing them and instead, air the blanket outside.

If you do need to wash the blanket, here are some tips:

- Use a gentle wool detergent only.

- Wash at a maximum temperature of 30°C using a wool program or hand wash.

- Spin at a maximum speed of 600 rotations.

- Do not scrub, stretch or wring out. Tip: Press the blanket between towels until half-dry and leave it to dry flat in an airy space (do not tumble dry).

- For difficult stains, we recommend professional cleaning.

Disclaimer: There is the possibility of your Klekks shrinking even though you washed it very carefully. 

Pilling is a natural occurrence amongst products made of wool. It is a direct result of friction. Carefully comb your blanket with a pilling comb to remove pills and make the blanket soft and fluffy again.

By the way, it's completely normal for our wool blanket to have a wool odor when unpacking as it is brand new. This smell usually dissipates after a short while. Pro tip: Air the blanket fully spread out outside.

Please note: We only accept returns of unwashed and unused blankets.